Getting your device ready

A few simple steps before your appointment help everything go smoothly. It usually takes about ten minutes. Don't worry if something looks unfamiliar; we're happy to help with anything tricky when you come in.

Jump to: iPhone or iPad · Android · Computer

iPhone or iPad

1. Have your credentials ready

Device passcode
Apple ID and password
Screen Time passcode (if you use one)

On iOS 18 and newer, we temporarily remove your passcode and Face ID to install the filter. This also removes Apple Wallet cards and downloaded Apple Music; you can add them back afterward.

2. Turn off Stolen Device Protection

Settings → Face ID & Passcode → enter passcode → Stolen Device Protection → turn off. Tip: doing this at home on your own Wi-Fi usually skips the 60-minute delay.

3. Get your device ready

Battery at least 20%, or bring your charger
iOS 16 or newer, with updates installed
At least 0.5 GB free storage

4. Clear out conflicts

Remove any other content-filtering apps
Work or employer management profiles can prevent enrollment

Android

Know your unlock pattern or PIN
Complete initial setup if it's a new device
Samsung: sign out of your Samsung account in advance
Know your email passwords (accounts may be temporarily removed)
Battery at least 20%, at least 0.5 GB free
Remove any current filters

Computer (Mac, PC, or Chromebook)

Make sure you can sign in as an administrator
Fully update the computer beforehand
Battery at least 40%, or bring a charger
Antivirus may need to be temporarily disabled

Chromebook owners: Chromebooks need a special setup that resets the device and erases all data. Please review the Chromebook page and back up anything you want to keep.

Ready when you are.

Text us to book, ask a question, or just find out if filtering is right for you. No pressure, no rush.

Text: 516-247-1907 View pricing